Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and Sankalp Sutram ("we", "us", "Operator"), governing your access to and use of sankalpsutram.com and any associated mobile applications ("Platform"). By clicking "I agree", creating an account, or otherwise using the Platform, you confirm that: (a) you are at least 18 years of age; (b) you have the legal capacity to enter into a binding contract under the laws of India; (c) you have read, understood, and agree to these Terms and our Privacy Policy.

If you do not agree to these Terms, you must immediately stop using the Platform and delete your account.

• •All astrological content provided through the Platform, including AI-generated interpretations and computed charts and reports, is for informational, cultural, and spiritual exploration only. It is not professional advice of any kind.
• •Astrology is a traditional belief system and is not scientifically validated. We do not guarantee the accuracy, completeness, or reliability of any astrological interpretation.
• •Astrological content should not be treated as medical, legal, financial, psychological, or other professional advice. For important decisions, please consult an appropriately qualified professional.
• •You are responsible for how you use or interpret astrological content provided through the Platform.

The Platform provides: (a) Astrological computation tools — Kundli, Dasha, Panchang, Muhurta, Yogas, Doshas, and related modules; (b) Jyotika AI — AI-powered Vedic astrological interpretations, subject to the disclaimer in Section 2; (c) Astrological reports — detailed computed readings delivered to you as digital documents; (d) Membership plans — one-time purchases that unlock premium features.

We may change, add, or remove features. Where a change materially affects a paid service you have bought, we will give you reasonable notice where practicable.

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Notify us immediately at support@sankalpsutram.com of any unauthorised access. You may not share accounts or create multiple accounts to circumvent restrictions.

Where a feature asks you for someone else's birth details — the second chart in Kundli Milan, or a chart you save for a family member — you confirm that you have that person's permission to enter them, or that you are their parent or lawful guardian. If they later ask us to correct or remove those details, we will act on that request and may ask you to confirm the position.

For rescheduling or re-delivery requests under the provisions above, email support@sankalpsutram.com within the applicable window.

You agree not to:

• •Use the Platform for any unlawful purpose.
• •Post defamatory, obscene, or harassing content.
• •Impersonate any person or misrepresent your identity.
• •Attempt unauthorised access to the Platform or its systems.
• •Use bots, scrapers, or automated tools without our written permission.
• •Resell or redistribute Platform content commercially without consent.
• •Engage in fraudulent payments, false chargebacks, or payment manipulation.

All content, software, trademarks, and materials on the Platform are owned by or licensed to us. You receive a limited, personal, non-transferable licence to use the Platform for personal, non-commercial purposes only. Astrological charts generated using your birth data are yours for personal use; the underlying software and algorithms remain our property.

To the maximum extent permitted by applicable Indian law, and without limiting any statutory rights you may have as a consumer under the Consumer Protection Act, 2019:

• •The Platform is provided on an "as available" basis. We aim to keep the Platform reliable and available, but we cannot guarantee that it will always be uninterrupted or error-free.
• •We are not responsible for indirect or consequential losses arising from your use of the Platform, to the extent permitted by applicable law.
• •Where we are responsible for a technical problem affecting a paid service, our remedy may include correcting the issue, regenerating affected digital content, rescheduling an affected consultation, or providing another appropriate remedy under these Terms.
• •We are not responsible for losses resulting from circumstances outside our reasonable control, such as internet or telecommunications failures, third-party service outages, natural events, or government actions.
• •Some pages display third-party advertisements (see the Advertising section of our Privacy Policy). We do not endorse, and are not responsible for, any advertisement or advertiser.

Nothing in these Terms limits or excludes liability for death or personal injury caused by our gross negligence, or for any fraudulent misrepresentation, or for any liability that cannot be excluded under mandatory provisions of Indian law.

These Terms are governed by, and shall be construed in accordance with, the laws of the Republic of India.

If something goes wrong, write to us at support@sankalpsutram.com with your order or booking reference and a description of the problem, or contact the Grievance Officer named in Section 11. We aim to acknowledge complaints within 24 hours and ordinarily resolve them within 15 days, depending on the nature and complexity of the complaint. Raising a complaint with us is not a precondition to exercising any right you have by law — it is simply the fastest way for us to put things right.

Nothing in these Terms limits or waives any right available to you under the Consumer Protection Act, 2019, including your right to seek redressal in the place where you reside or work. We do not require you to bring any claim in any particular place.